- The Process of Communication:Communication is a process which aims at change in behaviour of people. Concentrate on how and when do you want to see change in behaviour of people, and thus mould your communication. Proper encoding of message and selection of proper channel of communication is a must. Remember: its the reciever who communicates by his actions/words and not sender. Hence, always think from recievers' angle. Non verbal communication/gestures are as important and sometimes more important than verbal communication. Remember KISS formula: Keep it Short & Sweet. Communication should aim at making situations better and not worse.
- Art of Listening with empathy: People do not expect sympathy, but empathy is a must. Learn to be in listener's shoes before saying or expressing anything. Use creativity while communication.
- Barriers to effective communication: Fear of rejection is one of the biggest barrier to communication. Always admit your mistake and take opportunity to thank people. Avoid Ego in communication, wherever possible. Barriers to communication may be ambiguity of words, sentences, grammar, etc. Make sure your message goes out loud and clear. Try "Foot in the door strategy" rather than "Door on the wall strategy" for effective results.
- Interpersonal Communication and JOHARI WINDOW: Remember, every person is basically a good person, and cannot say NO easily. But learn to say NO when you really cannot do something. Avoid ambiguity or undecisiveness. Attitude always follows the channel: Beliefs>Feelings>Behaviour>Attitude. So if you want to change attitude of any person towards you, change his/her beliefs first.
- Unofficial communication: Grapevine, Rumours etc. : Are as important as official communication channels. Often problems are solved and results are achieved unofficially rather than officially. Example: Movie Rocket Singh (Ranbir Kapoor)
Courtesy :
Sunday Workshops @ AMA: Essentials in Management by B. N. Dastoor, Columnist & Author
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