Myself, CA. Harsh Rathi & my wife Tina Rathi purchased a brand new Skoda Fabia Ambiente from Skoda Ellisbridge showroom on 06/10/2011 Dussehra. A couple of days later my car gave me following problems: Glow plug indicator and engine light turning on, which damaged my engine. I Sent the car to workshop, where it was kept for 2 days and returned claiming it to be OK.
After a week, again same problem arose, and again i sent to workshop and it was kept for 4 days and sent back claiming to be OK.
Again after two weeks, same problem arose and i sent my car to workshop, where they kept for FOUR DAYS and after keeping for four days, still they could not solve problem and refused to return my car. The workshop manager Mr Nalin 09099016083 refused to return my car and said it is my car, i should come and pick up if i want.
Then i contacted customer care of Skoda at 9558435555 Deepa and 9558465555 Kamini. They forwarded the case to Kalpixa Patel at Ahmedabad workshop, who claimed in last mail that company is looking into matter. Then on Friday , 09/12/2011, Ms Patel calls me up and says company is unable to solve the problem yet, and i may hire a car @ 1200/- rs per day, which shall be reimbursed.
I have made my position clear, time and again, that i have paid SKODA for a brand new perfect Skoda Fabia, and i shall settle for no less. Either they should repair my car without any fault and charges, or replace with a brand new model or refund entire money paid. However, inspite of numerous mails/calls, neither have they repaired my car, nor replaced it nor refunded my money.
Please bring the matter to the notice of media, so that big company like Skoda who claim to be customer friendly, are exposed. Also by bringing media pressure, i want my work to get done fast, as company is not paying any heed to my requests.
I have attached my photo in case you want to carrry with story. I am also ready to support you hard copies of bill, workshop bill, company correspondence etc. to substantiate my claim.
No comments:
Post a Comment