Conflict Management...

• Conflicts normally arise due to the I KE Syndrome(I Know Everything Syndrome).
• A Cushioned Approach to conflict resolution rather than direct confrontation can work better.
• Basically FIVE Categories of People we face:
• "Vyasta"-Perpetually Busy, Have no time, always irritated, short tempered
• "Susta"-Perpetually lazy, procrastinators, never on time, always demotivated.
• "Trasta"-Constantly unhappy, always cribbing, spread negativity.
• "Vasta"-Always complaining, cribbing, egoists, think of self as supreme & 
• "Masta"-Happy, Enthusiastic, Hardworking and Socialising.

• Change Management: For managing conflicts, we need to exercise change management: We cannot change others, but we can strive to change/adapt ourselves.
• Remember, good things in life are never easy-There is no free lunch!

• Hearing Vs Listening: Often we hear, but we do not listen. It is important to listen as well as hear. 
• We only listen what we really want to listen
• Listening Skills/Types:
• Ignorant Type
• Sympathetic Listening
• Selective Listening
• Attentive Listening
• Empathatic Listening

• 3 Keys to Conflict Management:
• Feedback: Feedback should always be constructive. Unwanted feedback should be avoided.
• Appreciation: Appreciation should be genuine. A smiling face appears better.
• Introspection: Look within yourself, and be perpetually ready to learn, unlearn & relearn.

• Useful References:
• Workshop on "Conflict Management" At AMA, Ahmedabad by Ms Surabhi Pillai, Trainer & Consultant(surabhipillai@yahoo.com)
• www.amaindia.org