Accept the challenges so that you may feel the exhileration of victory.

"Science is organised knowledge; Wisdom is organised life."

"Science is organised knowledge; Wisdom is organised life."

The size of your problems is nothing compared to your ability to solve them. By over estimating your problems, you under estimate yourself!

Past is preface, Present is prologue, Future is treatise, All prescripted by Divinity!

Make your anger so expensive that even you can't afford it & make your happiness so cheap that people get it free from you.

When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps.

Life is like sex: if you want to enjoy, don't rush

Everything happens for a reason. They really do. You may not understand it at the moment, but in time it will all make sense to you!

I ignore texts. I let the phone ring. It's nothing personal, but people need to realize that sometimes I just don't wanna talk.

It is very simple to be difficult, but it is very difficult to be simple!!

"The dictionary is the only place where success comes before work."

"It is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change" - Charles Darwin.

Essentials in Management!! Part II: Effective Communication Skills

1. The Process of Communication:Communication is a process which aims at change in behaviour of people.  Concentrate on how and when do you want to see change in behaviour of people, and thus mould your communication.  Proper encoding of message and selection of proper channel of communication is a must.  Remember: its the reciever who communicates by his actions/words and not sender.  Hence, always think from recievers' angle.  Non verbal communication/gestures are as important and sometimes more important than verbal communication.  Remember KISS formula: Keep it Short & Sweet.  Communication should aim at making situations better and not worse.  
2. Art of Listening with empathy: People do not expect sympathy, but empathy is a must. Learn to be in listener's shoes before saying or expressing anything. Use creativity while communication. 
3. Barriers to effective communication: Fear of rejection is one of the biggest barrier to communication.  Always admit your mistake and take opportunity to thank people.  Avoid Ego in communication, wherever possible.  Barriers to communication may be ambiguity of words, sentences, grammar, etc. Make sure your message goes out loud and clear.  Try  "Foot in the door strategy" rather than "Door on the wall strategy" for effective results.  
4. Interpersonal Communication and JOHARI WINDOW: Remember, every person is basically a good person, and cannot say NO easily. But learn to say NO when you really cannot do something. Avoid ambiguity or undecisiveness. Attitude always follows the channel: Beliefs>Feelings>Behaviour>Attitude.  So if you want to change attitude of any person towards you, change his/her beliefs first.
5. Unofficial communication: Grapevine, Rumours etc. : Are as important as official communication channels. Often problems are solved and results are achieved unofficially rather than officially. Example: Movie Rocket Singh (Ranbir Kapoor)     

Courtesy :

Sunday Workshops @ AMA: Essentials in Management by B. N. Dastoor, Columnist & Author

Essentials in Management!! Part I: Role of An Effective Manager

1. Manage the knowledge of people-People are not just employees or subordinates. They are "knowledge" workers. Each employee has certain knowledge and skills that lead to his/her employability. The employer should understand and respect the knowledge skill of each individual and treat him/her accordingly.    One should understand that management is a science as well as an art at the same time.  Managing people is tough, but managing their knowledge is easier and smarter way of getting things done.  Americans do not believe in hierarchy structure of organisation, rather have a "First Name" relationship with colleagues, seniors and juniors.
2. Concentrate on strengths and opportunities: We all know about SWOT Analysis-Strengths, Weaknesses, Opportunities & Threats. Rather than spending time improving weaknesses or whiling away threats, one should spend more time on finding his strengths and capitulating on the same.  One should try to identify and seize opportunity as and when it comes. When you convert opportunities, they automatically get converted into your strengths.
3. Four pillars of an enterprise: Four pillars of an enterprise are:  A. PRODUCTIVITY  B. PROFITABILITY  C. RETAINING EFFFECTIVE PEOPLE &   D. CUSTOMER DELIGHT.  80% of world's management literature comes from USA.  Adopt a "WHY NOT" culture, rather than a "WHY" culture.  Have effective employee feedback mechanisms such as Tukka Meeting, Brainstorming, Quality Circles, Skunk Work etc..  World reknowned organisations like 3M even celebrate failures of their employees!!
4. The concept of knowledge worker : Take care and hone skills and knowledge of your organisation people.  Have a knowledge based culture which suits your organisation.  Have an open door culture and always be receptive to new ideas and suggestions, from all levels of management.  Adopt dynamic management techniques such as MBWA-Management By Walking Around, and see changes that percolate throughout the system.  Care should be taken that any culture change in organisation should be slow and steady, else culture change may result in culture shock.  Remember - First be accepted.  To change the system, you have to be in the system.
5. Effective decision making : Make your decisions based on adequate and appropriate knowledge and information.  Information should not be over or under loaded.  Do not adopt a defensive routine, do not avoid taking decisions or procrastinate.  Remeber, a delayed decision is as good as no decision.  Always take decisions weighing options on cost benefit scale.  Adopt a wholistic perspective of the decision before taking it.  Involve people and make them responsible for the same.  Avoid TWO viruses of DECISION MAKING viz..a. GROUPTHINK (Herd mentality, "majority is right" view, no change, "why should i bother" view, defensive routine) or b. GROUPSHIFT(decision making shifts to either extremes-either total yes or total no, nobody thinks of alternatives/options). Establish a proper decision making culture in organisation. 
6. Nach / Naff / NPow Managers: Do not thrust your ideas upon others.  Look at the macro/bigger picture rather than micro scene in the aftermath of any decision made.  Select a cross functional team for best results in decision making.                

Courtesy :

Sunday Workshops @ AMA: Essentials in Management by B. N. Dastoor, Columnist & Author

"Science is organised knowledge; Wisdom is organised life."

"There is some self-interest behind every friendship. There is no friendship without self-interests. This is a bitter truth."

‎"Before you start some work, always ask yourself three questions - Why am I doing it, What the results might be & Will I be successful? Only when you think deeply and find a satisfactory answer to all the questions, GO AHEAD...!"

One of the greatest victories you can gain over someone is to beat them at politeness!

Cleverness is when you believe only half of what you hear,But brilliance is when you know which half to believe.

To define yourself is to limit yourself. Without labels you remain the infinite being!!

"Saving will not make you rich, But Investment will"- Warren Buffett

Life is like a book: what matters is how good it is, not how long it is!

"Never trust the DOUBTED one, and never doubt the TRUSTED one"

Never underestimate the power of thought- think it, believe it, receive it!!

"Life is enjoyable when passion meets profession"

Everything happens for a reason. They really do. You may not understand it at the moment, but in time it will all make sense to you!

Barack Obama confirms: Osama Bin Laden dead!!! One terrorist wins over the other!!