Change is the law of life!!

NINE steps to strengthen Relationships!

• Don't criticize, condemn or complain in absence.
• Give honest, sincere appreciation in presence.
• Arouse in the other person an eager want.
• Be genuinely interested in other people.
• SMILE!!!
• Remember-a person's name is to that person the sweetest sound in any language.
• Be a good listener.  Encourage others to talk about themselves.
• Talk in terms of the other person's interest.
• Make the other person feel important-and DO it sincerely!

Conflict Management...

• Conflicts normally arise due to the I KE Syndrome(I Know Everything Syndrome).
• A Cushioned Approach to conflict resolution rather than direct confrontation can work better.
• Basically FIVE Categories of People we face:
• "Vyasta"-Perpetually Busy, Have no time, always irritated, short tempered
• "Susta"-Perpetually lazy, procrastinators, never on time, always demotivated.
• "Trasta"-Constantly unhappy, always cribbing, spread negativity.
• "Vasta"-Always complaining, cribbing, egoists, think of self as supreme & 
• "Masta"-Happy, Enthusiastic, Hardworking and Socialising.

• Change Management: For managing conflicts, we need to exercise change management: We cannot change others, but we can strive to change/adapt ourselves.
• Remember, good things in life are never easy-There is no free lunch!

• Hearing Vs Listening: Often we hear, but we do not listen. It is important to listen as well as hear. 
• We only listen what we really want to listen
• Listening Skills/Types:
• Ignorant Type
• Sympathetic Listening
• Selective Listening
• Attentive Listening
• Empathatic Listening

• 3 Keys to Conflict Management:
• Feedback: Feedback should always be constructive. Unwanted feedback should be avoided.
• Appreciation: Appreciation should be genuine. A smiling face appears better.
• Introspection: Look within yourself, and be perpetually ready to learn, unlearn & relearn.

• Useful References:
• Workshop on "Conflict Management" At AMA, Ahmedabad by Ms Surabhi Pillai, Trainer & Consultant(surabhipillai@yahoo.com)
• www.amaindia.org

"MIND is the invisible BODY, BODY is the visible MIND"

Five Golden Rules of Wealth Creation : Warren Buffett

• Define your goal.
• Start early.
• Invest regularly.
• Diversify your investment.
• Invest for long term.

"Saving will not make you rich, But Investment will"- Warren Buffett

Everything happens for a reason. They really do. You may not understand it at the moment, but in time it will all make sense to you!

To thine own self be true.

A bird in the hand is worth two in the bush.

An eye for an eye only ends up making the whole world blind!

One of the greatest victories you can gain over someone is to beat them at politeness!

Challenges in Delegation - A Managerial Perspective!!

• Challenges in Delegation:
• Most important aspect of any business is neither product, process, people or practice BUT Customer.
• People management needs lot of delegation-delegation which should be specific, authoritative and assertive.
• Delegation requires a team and sharing of responsibility along with accountability and authority.
• Effective Delegation pre supposes following requirements in the Organisation:
• Time Management
• Motivation
• Task Oriented approach to work
• Performance Evaluation
• Goal Setting
• Planning and Orientation
• Skills development and People development
• Mutual trust and respect for each other
• Crises Management skills
• Tranparency
• Confidence 
• Tolerance ability - tolerance for people and mistakes
• Team Working and Team spirit
• Constant Self Audit-How well do i Delegate?
• Innovation
• Appreciation
• Be a role model
• Empowerment
• Encouragement and Enthusiasm
• Credibility and Authenticity
• Follow the Adam's Equity & The Flight Syndrome

• Time Management:
• Follow the Parito's Rule of 80/20: 80% of your time and energy should be used in 20% of most productive work, and remaining 20% effort should be spent for 80% of the balance work.
• No leader without follower. If you want to be a good leader, create followers..
• Leaders are those who replicate them over a period of time. Leaders create leaders.
• No delegation, no leadership.
• Leadership has its roots in trust and credibility.

• Delegation:
• Assignment of new responsibilities & authority to others to carry out your tasks.
• A form of power sharing - empowerment
• Delegation is how to get others to do your work, so that you can get on to do what you are really supposed to be doing!!
• Authority is delegated whereas responsibility is created.
• Delegation rests on the TRIPOD of AUTHORITY, RESPONSIBILITY AND ACCOUNTABILITY(balance all three for best results)
• Delegation is the process of assigning various degree of decision making authority to lower level employees.
• Degrees of delegation: Low, Medium & High
• Have SMART/ER delegation:
• S : Specific
• M: Measureable
• A: Agreed
• R: Realistic
• T: Time Bound
• E: Ethical
• R: Recorded

• IDEAL steps to delegation:
• I: Introduce the task
• D: Demonstrate clearly what needs to be done
• E: Ensure Understanding
• A: Allocate authority, info and resources
• L: Let Go

• The secret of a manager's success is not doing your own work, but in recognising the right person to do it!!

• Useful References:
• Programme on  Challenges in Delegation @ AMA, by Mr. P K Balakrishanan, Management Consultant(pkbalakrishnan@gmail.com)(09892856201)
• Ahmedabad Management Association, Ahmedabad.

Indolence is a delightful but distressing state; we must be doing something to be happy

Past is preface, Present is prologue, Future is treatise, All prescripted by Divinity!

Son to Father- Dad, I'm considering a career in organized crime. Father- Which sector, Govt or Private?

The size of your problems is nothing compared to your ability to solve them. By over estimating your problems, you under estimate yourself!

Beauty without virtue is like a rose without scent

About Life!

• Life is a collection of changes.  Don't avoid changes, take every change as a challenge. Some changes give success and some act as a stepping stone to success.
• Life has no rewinds and forwards.  It unfolds itself at its own pace.  So never miss a chance to live today and to make a beautiful story for tomorrow!

Deal with the faults of others as gently as with your own

Loving someone is not needing a special day to tell them that u do. Happy Valentine's day anyway

Well begun is half done!!

The greatest barrier to success is the fear of failure

Education is the best provision for the journey to the old age

There are no good politicians or bad politicians, only corrupt politicians. Thats the truth about India today.

Every generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it

You can''t make an omelet without breaking eggs.

Today might be a great and wonderful day. It depends on you

Prayer is when you talk to GOD, Meditation is when you listen to GOD!!

Some people die @ 25, but they get buried @ 75!! - Shakespeare

Success is when your SIGNATURE turns into an AUTOGRAPH!! - Dr. A P J Abdul Kalam

Your identity is Self Mirror, Your Image is your Social Mirror!

The future is not what will happen, the future is what is happening now!! - Alfred Tofler

MIND is the invisible BODY, BODY is the visible MIND

Sleep Science - Charak Samhita

Timings of sleep Result
2200-0000           Your mind gets FOUR hours of rest(in TWO hours)
0000-0400           Your mind gets FOUR hours of rest(in FOUR hours)
0400-1200           Your mind DOES NOT  get any rest
                            (irrespective of how much  you sleep.) 

Do not run a race, choose a race to run.- Zen Institute of Management

We are not human beings having spiritual experiences, BUT, we are spiritual beings having human experiences - Zen Institute of Management

Nobody can hurt me without my permission! - Mahatma Gandhi

I will not let anyone walk through my mind with their dirty feet. - Mahatma Gandhi

Live as if you are going to die tomorrow, learn as if you are going to live forever!! - Mahatma Gandi

Everyone is gifted - but some people never open their package!!

Humility wins....Even a Winner of a gold medal gets his medal only when he bows down....Good Morning!!

The best way to predict the future is to invent it

Words & hearts should be handled with care because words when spoken & hearts when broken are the hardest thing to repair.